Return, Refund, & Exchange Policy

First and foremost, if you encounter any issues with your order from Shanghai Bano'k Co.,Ltd., please do not hesitate to contact us; This is the quickest and most organized way for us to resolve your problems. Email: sales@sh-banok.com.cn

Apparel trims & Accessories Returns, Refunds, & Exchanges

The following are examples of eligibility for returns, refunds, or exchanges: Products with quality issues or defects, or incorrect shipments.

However, the following are examples of non-eligibility for returns, refunds, or exchanges:

1. Received correct sizes as fulfilled from your order but does not fit you, any type of color disputes as we ensure approval from both parties before your order enters production, etc;

2. Due to color rendering constraints on the Internet, colors may appear slightly different depending on the settings of your display screen--the colors shown here are not exact, so please keep this in mind when ordering;

3. Used products are considered accepted and cannot be returned, refunded, or exchanged;

4. Damaged products are cannot be returned, refunded, or exchanged;

5. Custom category apparel trims & Accessories, including: Hang Tag seals, Security seal tags, Size Rings, etc. These categories of products are customized with exclusive logos, engravings, patterns, etc. and cannot be resold. We do not accept returns or authorize refunds or exchanges unless the personalized products ordered are defective and/or a mistake has been made to your order by us. Please be very careful upon ordering as we cannot accept returns or authorize refunds and exchanges due to a mistake made to your order by you;

Contact Us to Initiate Return Requests

Email: sales@sh-banok.com.cn

If you believe your items are defective and/or a mistake has been made to your order by us, please contact us within 10 business days of receiving your merchandise, and send images of your received personalized merchandise to our email address, along with your order number and your or the first and last names the order was placed under.

Please do not return or mail any merchandise back to us without contacting us first; any unauthorized returns will be refused and sent back to you at your own expense.

After 14 days upon the receipt of your gear, returns will no longer be accepted under any circumstances.

In the case of defective gear, we will have a replacement sent out to you. All other returns will be carefully reviewed on a case by case basis.

Once your return request has been approved, you must not alter your received gear in any shape or form. We will send you a Return Authorization Form with the details of your return. You will then have 30 days from the date of when you received the Return Authorization Form from us to send your order back, otherwise your return will be rendered void.

Whenever you are ready, you must safely and securely package your swag and affix the shipping label onto the package that was initially supplied by us, or supplied by you if you no longer retain it.

Upon receiving your return in good condition, we will process the refund within 7 days.